OES Student Advisors and Coaches provide responsive, high-impact, multi-channel support when students need it most.
For online, blended and on-campus programmes, our qualified team can transform the student journey through targeted success coaching, dedicated case management and inbound advisory services.
OES’s inbound and outbound teams deliver timely and targeted support to students at every step of their journey.
Every interaction is informed by OES’s deep understanding of online students’ needs, with our preferred leading-edge CRM providing a 360-degree view of each student. We use data to predict when students need proactive outbound support. And when students reach out, our Advisors provide personalised assistance that is fully informed by all their previous interactions.
OES tailors support services to our partners’ exact needs, either as a standalone solution or as a critical element of our online programme management (OPM).
Positive rating for undergraduate student support, 16% above the national average (2020 QILT SES Survey).
Increase in progression to next census following the introduction of concierge advising services for students from lower socio-economic or regional/remote areas (2020).
Increase in pass rates resulting from early-intervention initiatives providing personalised support for at-risk students (2020).
OES has more than 10 years’ experience providing student support services on behalf of universities. Our qualified Advisors and Coaches are empowered to resolve issues effectively, in line with your ethos and policies.
OES can provide you with a holistic support programme or supplement your in-house team. We can deliver your after-hours, weekend support or help you scale up support during peak periods.
However we tailor our services, OES will deliver a seamless student experience.
Coaching and support that drives student progression.
Meet students’ expectations for support, including weekends and after hours.
We adjust our teams rapidly in response to student demand or specific events. We can also supplement in-house support teams.
Use learning analytics to identify and reach out to students before they fail or withdraw.
Become an institution of choice through student success and advocacy.
OES continues to set the benchmark for high impact support through our commitment to continually explore, test, evaluate and optimise our engagement with students. Our sophisticated approach to learning analytics ensures we have a core evidence base to inform everything we do.
In a data-driven pilot programme, OES trained teaching staff to use student engagement dashboards to identify ‘high risk’ candidates for further support. We were then able to research the impacts of personalised support and coaching initiatives on student retention.
Trialled in selected undergraduate units across multiple teaching periods, OES’s proactive support initiatives achieved a 9% increase in pass rates and a 7% increase in students progressing into their next study period.
Harness data to drive student acquisition, retention and success.
Best practice online learning designed in collaboration with your subject experts.
Prepare students for the workplace with real-time, interactive training.