The Opportunity

OES is committed to supporting students throughout their learning journey. A critical element of its quality student experience is the provision of a personalised student support service.

The Sales Coach role requires a passionate, proactive, empathetic, and resourceful member capable of facilitating a measurable difference in student enrolments.

The role has an 80/20 workload, 80% coaching and 20% operating as a back-up Team Leader to back-fill leave and absenteeism. The role is broad in scope and requires a high degree of initiative and self-management.

About You

To be successful in this role you will have:

• 3+ years’ experience in Sales leadership incorporating Sales Coaching roles for Inside Sales
• Previous experience within a Contact Centre or telephone support context
• Exhibits effective management skills and is able to adjust style and approach appropriately
• Ability to reflect on practice and formulate strategies and processes to effect change
• Excellent communication skills; able to communicate effectively with leaders within the team and larger organisation
• Extensive experience and demonstrated ability to lead, support and provide feedback to enhance and develop a sales team in an evolving environment
• Demonstrated ability to positively contribute to the development of a culture that maximises employee and student engagement
• Excellent written communication skills and an eye for detail
• Evidence of being a hands-on self-starter with a solution-focused attitude to problem solving
• Demonstrated high-level computer literacy including the use of e-mail, word processing, spreadsheet, and database applications and the demonstrated capacity to learn new programs
• Experience with a Customer Management System (e.g. Salesforce)

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.